Great success.

Since partnering with Queue, they have been on fire! This partnership lifted off Queue. We're talking sales so hot they make an order look like a bell pepper! And the best part? Restaurants and customers both love it.

Target audience.

From the restaurant owners who inherited their business from previous generations to the young interns who are just getting started, Queue has to cover a lot of ground. Friendly for individuals at all levels of experience, expertise, and age. Flexible and versatile enough to cater to each restaurant's unique needs and requirements.

Goals and challenges.

When Queue came to us, they had a simple request – make Queue the best restaurant management system on the market. We're not ones to shy away from a challenge. We dug deep. We analysed every nook and cranny of the competition, the market, and the restaurants, to find areas for growth and improvement. As it turned out, it wasn't hard. Some competitors are stuck in the 90s, with no hope of ever breaking free from their prehistoric software. The opportunity was clear: fresher design, newer tech.

With this came a real challenge.

How can we make Queue so easy to use to the point where there's a minimal learning curve and, as a result, less friction to transition to? The added value had to be unquestionably obvious. We had to strike the perfect balance between usability, recognisability, freshness, and comfort.

Love at first sight.

We saw a sad, sad sight as we peered into the depths of our competitors' offerings. We knew we had to do better. We did.

The terminal is the centre of action.

The POS can make or break a service. More time at it, less time with the customers. In busy restaurants, it snowballs into chaos in a finger snap. A well-done terminal boosts a smooth operation, whereas a questionable one shatters a restaurant into pieces.

At allO the terminal had to be like a non-stick pan: frictionless, prioritising the most critical information at any given time. We didn't want the screen to resemble a cluttered desktop piled high with irrelevant information and unattended orders. In other words, we created a contextual POS that adapts to the status of the service.

We separated the information into panels. This made it easier for restaurant staff to focus on what mattered most without feeling like they were drowning in chaos.

Payment splitting.

Let's face it, when it comes to paying at a restaurant, everyone's got their own payment preferences. Cash, cards, mobile payments, the whole lot. And then some insist on splitting the bill to the last penny with their five friends.

allO's versatile checkout process allows waiters to split bills by item, equal parts, or even specific amounts, all while keeping tabs on tips, discounts, and receipts printing. This enables customers to pay how they prefer, making the payment process seamless and hassle-free both for waiters and customers.